Terms and Conditions

After subscribing to a program with Volunteering-Peru, there is an agreement between the participant and Volunteering-Peru and the described general conditions applies.

1. Application

• After application and communication between Volunteering-Peru and the volunteer, a volunteer program will be established.
• When both, the volunteer and Volunteering-Peru agree with the program and the costs, the volunteer is obliged to pay the program fee to Volunteering-Peru.

• After applying, the volunteer will receive an overview of the program costs.
• At least 2 weeks before the program starts, the volunteer is required to deposit 20% of the total program fee to Volunteering-Peru.
• When paid by an (international) money transfer over the internet or Paypal, there will be an additional charge. Volunteering-Peru will inform the volunteer on this with anticipation.
• For currency conversion, we use the exchange rates on the following website: http://www.xe.com/ucc/
• Within 2 weeks after arriving in Cusco, the volunteer has to cancel the remaining 80% of the program costs.

• A volunteer is 18 years or older
• The volunteer is responsible for the possession of the correct travel documents, tickets and insurances.
• The volunteer is responsible for additional costs of excursions, leisure, etc.
• The volunteer is responsible for transportation from home to the project and vice versa.
• The volunteer faces the other culture with an open mind, does not condemn, respects and adapts to the culture where possible.
• The volunteer respects and keeps to the rules of the organization.
• The volunteer respects and keeps to the rules of the host family:
• Respect the accommodation and the housemates
• Communicate with the family when you are ill and can`t go to work
• Communicate with the family when you are travelling or don`t spend the night in the house
• Ask for permission before inviting guests to the house, guests never stay the night
• In the house of the host family, smoking is prohibited.

• Volunteering-Peru can not be held liable for any damage, delay, loss or injury during the program of Volunteering-Peru.
• Volunteering-Peru attaches importance to the safety off the volunteer during the program. Despite the careful and competent actions of our coordinators, there is always a risk of incidents. The volunteer must at all time think about his own safety and act responsible. The volunteer shall bear the risks associated with traveling abroad.

• Unexpected circumstances are: local unrest, war, blocking of transport, strikes, fire, and flood.
• Where in the case of unexpected circumstances the program has to be cancelled or postponed Volunteering-Peru will make every effort to deal this the correct way, without obligations to complete compensation.

• Cancellation should be made written and reporting the reason of cancellation.
• The registration fee is never refunded in case of cancellation.
• If cancelled 3 weeks or more before the start of the program, the cancellation fee is 50% of the 20% deposit.
• If cancelled 2 weeks or less before the start of the program, the cancellation fee is 100% of the 20% deposit.
• If cancelled during the program in Peru, the volunteer has no rights on a refund of the program costs.
• When the volunteer goes on a journey of a few days during the program, the costs for the host family continue.
• For a trip of 1 week or more, the volunteer needs to communicate this with us 4 weeks in advance, in this case the volunteer gets a discount of 50% on the weekly costs for the home stay. The volunteer can leave all his/her belongings behind in the bedroom during the trip.
• Exceptions to the rules of cancellation are the following. Decisions will be made for every exceptional case.
  • Serious illness or death of the volunteer
  • Serious illness or death of a family member in the first grade

• In case of unexpected difficulties between the volunteer and the host family or the project, Volunteering-Peru will do everything we can to find another host family and/or project for the volunteer.
• If the volunteer fails to submit the pre-made rules, standards and guidelines applying to participate in the program, Volunteering-Peru reserves the rights to end the program immediately without any refund of fees.

• Volunteering-Peru will always respect the personal information of the volunteer.
• Personal information such as email addresses, phone numbers, home address, information about occupation, education, etc. are never given to third parties.
• Information such as name, birth date, passport number will be passed on to the project where the volunteer works for the administration of their employees.